How the CallHub CRM mobile application collects, uses, and protects information.
This Privacy Policy explains how the CallHub CRM mobile application (the “App”) collects, uses, discloses, and safeguards information.
CallHub CRM is an internal business tool provided to authorised staff (such as call-centre agents, counsellors, department heads, and administrators) to manage enquiries, calls, follow-ups, and admissions. It is not intended for use by the general public. By using the App, the authorised user acknowledges the practices described here.
When an authorised user signs in, we process their account details, including name, email address, phone number, assigned role, and department. Sign-in credentials are transmitted securely to authenticate the session.
Staff use the App to create and manage records about enquiries (leads), follow-ups, admissions, and students. These records may include personal information about those individuals, such as:
This information is entered by staff and stored on our backend server.
To provide call-management features, the App processes details of calls handled through it or on the device, such as the phone number, call direction (incoming/outgoing), outcome, duration, timestamp, and any notes the agent records. This lets the App recognise a caller as an existing lead and log call attempts against the correct record.
The App can read call-recording audio files created by your device's own phone/dialer application so that an agent can associate a recording with the corresponding CRM call. Where recording upload is enabled, such audio files may be transmitted to and stored on our backend server for authorised playback in the CRM. The App does not itself initiate or force call recording.
To operate reliably, the App processes limited technical information such as the device's telephony state and permission status, and network requests to our server. The App does not collect your location, and it does not contain third-party advertising or advertising-based tracking.
The App requests only the Android permissions it needs for its call-management purpose. You may grant or deny these; some call features will not work without them.
| Permission | Why the App uses it |
|---|---|
READ_PHONE_STATE |
To detect when a call starts or ends so the App can show CRM context and log the call attempt. |
READ_CALL_LOG |
Core call-management function: to read the caller's phone number and match an incoming/outgoing call to the correct lead in the CRM. |
SYSTEM_ALERT_WINDOW (display over other apps) |
To show the “Is this call related to your CRM?” pop-up over the phone screen during a call. |
POST_NOTIFICATIONS · USE_FULL_SCREEN_INTENT |
To show incoming-call alerts and follow-up reminders. |
READ_MEDIA_AUDIO · READ_EXTERNAL_STORAGE (older Android) |
To read call-recording audio files created by your device's dialer, so they can be linked to a CRM call. |
FOREGROUND_SERVICE · WAKE_LOCK · RECEIVE_BOOT_COMPLETED |
To keep call detection running reliably in the background and after the device restarts. |
INTERNET |
To securely send and receive CRM data to and from our backend server. |
We do not sell personal information, and we do not use it for third-party advertising.
We share information only as needed to operate the service:
We retain CRM and call records for as long as necessary to fulfil the purposes described in this policy and to meet our legal and operational requirements. When information is no longer required, it is deleted or anonymised.
Access to the App requires authentication, and communication with our server is encrypted in transit (HTTPS). Access to CRM data is restricted by role. Authentication tokens are stored in the device's secure storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security; users must keep their credentials confidential and use a secured device.
The App is used by staff and is not directed to children. However, enquiry and admission records may contain information about prospective or current students, some of whom may be minors. Such information is provided and managed in the course of our educational and admissions activities, and we process it in accordance with applicable law.
Subject to applicable law, individuals whose personal data we process may request access, correction, or deletion of their information, and may raise concerns about our processing. As CRM records are managed by us, such requests are handled by us. To make a request, contact us using the email below.
The App relies on our own backend server and its hosting infrastructure. The App does not embed third-party advertising or advertising-analytics SDKs. Distribution is through the Google Play Store, whose own terms and privacy practices apply to the download and installation process.
We may update this Privacy Policy from time to time. When we do, we will post the updated policy here. Continued use of the App after changes take effect constitutes acceptance of the updated policy.
If you have questions or requests regarding this Privacy Policy or your information, contact us at:
Email: itskillparkdbi@gmail.com